Returns Policy

All return requests are subject to Food Equipment Company, Inc. approval.  No returns will be accepted or credited without prior authorization from Food Equipment Company, Inc.

All return requests must be made within 30 days of delivery.

To verify you are eligible to make a return, please contact Customer Service at: 1-800-845-1164

Unauthorized returns will not be issued credit and will be returned to the shipper. Shipping/freight charges may be assessed at our discretion.

Approved returns must be received in unused condition and be in original packaging. Customer is responsible for return shipping costs.

Returns resulting from customer order error will be charged a minimum 30% restocking fee and freight charges both ways.

Customer must have receipt for a cash/credit card refund.

ALL returns and exchanges will be charged a 15% restocking fee after 30 days.

No credits will be processed for a return until we have confirmation that the item has been received and is in unused and new, sellable condition. Credits will be issued within 45 days after receipt of the returned merchandise.

Special order, custom items and cut-to-order items cannot be returned.

Warranties

All of our products come with the standard manufacturer's warranty. Please refer to your product's manufacturer warranty for more information.