Shipping & Damage Policy

UPS Ground Shipping Transit

For shipping time estimates from when your order is processed, refer to the chart above. Our preferred shipping method is UPS Ground and we will send a tracking number to the email you provided once your order is processed and ready for shipment. If an email address is not provided, we cannot send you the tracking information once your order has been shipped. Please provide the proper street address, zip code and not a PO Box. UPS does not delivery to PO Boxes. We only ship orders to the 48 states within the continental United States.

Shipping Charges:

All shipping charges are calculated within our system based on dimensions, weight, freight class, and by zip code.

Free Freight:

Food Equipment Company, Inc. offers “FREE FREIGHT” on select items, which are noted on each item “FREE FREIGHT” or "FREE SHIPPING" and is limited to the 48 continental states within the United States and includes basic delivery charges. If you do not have a “semi-truck high” receiving dock, or own a fork lift, you must request a lift gate delivery service at the time of purchase. Additional lift gate fees will be charged on all “Free Freight” deliveries.

Web Order Delivery:

We’re dedicated to getting your order to you as quick as possible, so our warehouse strives to have orders processed and ready to ship within 1-2 business days (Monday through Friday, 8:00 a.m. to 5 p.m., EST). Most products ship out of our Greer, SC warehouse. However, some items listed as "Taking Orders" could take up to 7-14 business days before we can ship them out to you. If they need to be ordered, we will inform you of the estimated time frame.

Any charged shipping fees for shipped orders are not refunded on a returned item.

Shipping Promotions:

Every now and then, we run special shipping promotions. Some items, due to their weight and/or size are excluded from these promotions. All excluded items will have a statement that the promotion or special does not apply in the item description, and will also be listed as call to order. On these excluded items, standard UPS Ground rates will apply. Shipping Promotions apply to web orders only.

Standard Delivery:

All standard shipments are curbside delivery only, unless otherwise specified. This means that the delivery driver will only drive the equipment to the property nearest the entrance. If you do not have a “semi-truck high” receiving dock or own a forklift you must request a lift-gate delivery service at the time of purchase. Additional lift gates fees will be added.

Lift-gate Delivery:

This service is available for an additional $99.00 during the ordering process. The lift-gate delivery service will lower the goods from the truck to the ground, and you will be responsible for the merchandise once it is on the ground.

Delivery Times and Appointments:

For an additional fee, our freight carriers will deliver at a specific time by calling our toll free number 800-845-1164.

Residential Shipping:

ALL deliveries to residential or limited access areas will incur additional shipping charges. It is the responsibility of the purchaser to identify the shipping address as residential or limited access. Should the shipping information provided to Food Equipment Company, Inc. be incorrect, we receive the right to back charge the purchaser upon receipt of the delivery charges.

International Shipping:

We DO NOT ship outside of the 48 states within the continental United States at this time.

Receiving Instructions:

You, the customer, must follow the instructions below before you sign the Receipt of Delivery or the Bill of Lading from the freight carrier driver. We will not be responsible for orders that are not fully inspected per our instructions.

Standard Delivery:

Standard delivery is curbside or non-lift-gate delivery which involves the delivery driver pulling the truck to the curb of your business. You will be responsible for removing the merchandise from the truck yourself. The driver is not expected to remove the item from the truck or to bring the item inside. If you do not have a loading dock, or the item is excessively heavy, we do not recommend moving the item without assistance. It is recommended that you consider beforehand whether or not you will require lift-gate service.

Shortages and Damages:

Make sure you have received the number of packages that you are signing for from the delivery driver. You are responsible for noting any shortages on the Bill of Lading while the delivery carrier driver is physically present.

You are responsible for inspecting all of the packages and the equipment/products inside of the packaging at the time of delivery. As the recipient, you are allowed to spend as much time as needed to properly inspect your shipment. Any damage or shortages must be noted at the time of delivery and signed on the Freight Receipt. Once the driver leaves, you are responsible for all package shortages and damages not reported.

You must be as specific as possible when making the note on damaged items on the delivery ticket. This is critical when trying to determine if the product has damage done from outside of the package. Always take a picture of any damage. This will help when an inspection from the freight carrier happens. DO NOT throw away any inner or outer packaging.

Concealed Damages:

In case of damage to the item and not the outside packaging, this is considered concealed damage. If the driver has already left our delivery location, the freight carrier has no evidence that the time was harmed while in their possession. If any damage is discovered, you must keep the original outer packaging as well as inner packaging. Then, request inspection immediately from the freight carrier plus make a written request to the freight carrier. This must be reported immediately.

IMPORTANT: If you sign your name on the freight bill without making notation of damages or shortages of packages you are responsible for the shipment. Once this has occurred there is no possibility of filing a freight claim and there will be NO reimbursement from Food Equipment Company, Inc. Once you have signed the freight bill and your shipment has arrived in acceptable condition, the item(s) belong to you.

Refused Shipments:

You will be responsible for full freight charges and applicable fees going both ways and a minimum of 30% re-stocking fees for shipments that are refused for any reason other than the shipment was damaged in transit. Not applicable if the shipping error was made by Food Equipment Company, Inc.

Redelivery & Storage Fees:

If the freight carrier attempts delivery and is unable for reasons that are within your control, redelivery fees may apply.

If the carrier attempts delivery with no acknowledgement from the recipient, the delivery will be re-consigned to a new address or returned to the manufacturer. Return shipping charges will be your responsibility and will need to be paid in full before delivery is attempted.

In the event that have the freight carrier stores your order for any amount of time other than the standard transit time, then the freight carrier reserves the right to bill you storage fees directly. If the freight carrier bills these fees to Food Equipment Company, Inc., we reserve the right to bill those charges back to you. You will also be responsible for damages that may happen during storage. Should you decide to keep any order that is damaged during storage, our Damage Policy will be followed. Should you decide to refuse any order damaged during storage, our Refused Shipments Policy will be followed.

Please contact our customer service department at 800-845-1164 in the event of redelivery or re-consignment.

Cancelled Orders:

If you decide to cancel any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking and repair fees.

Custom & Special Orders:

If you have placed an order for a custom or special order item, it may be cancelled only before it enters the production period at the manufacturer. After the custom or special order has entered the production period, you will be responsible for the shipping costs and order amount, and you will not be entitled to any refunds, credits or exchanges.

For further questions and information, please contact our customer service department at 800-845-1164 during the hours of 8:00 am to 5:00 pm EST (Eastern Standard Time) Monday through Friday.